Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Rabah360 platform, website, and related services (collectively, the "Service") provided by Rabah360 ("we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

These Terms apply to all users of the Service, including church administrators, pastors, staff members, and volunteers who access the Service through a church's account.

1. Eligibility

You must be at least 18 years old to create an account and use the Service. By using the Service, you represent and warrant that you have the legal authority to enter into these Terms on behalf of yourself and, if applicable, the church or organization you represent.

2. Account registration

To use the Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

The person who creates the account is designated as the account owner. The account owner may invite additional team members and assign roles with varying levels of access. The account owner is responsible for managing team access and ensuring that all users comply with these Terms.

3. Service description

Rabah360 is a cloud-based church management platform that provides tools for member directory management, Sunday check-in, giving tracking, group and ministry management, team communications, reporting, and AI-powered features including weekly digest emails, auto-drafted announcements, and at-risk member alerts.

We reserve the right to modify, update, or discontinue any feature of the Service at any time. We will provide reasonable notice before discontinuing any material feature. We may also release new features, some of which may be subject to additional terms or fees.

4. Free trial

New accounts are eligible for a 14-day free trial with full access to all features. No credit card is required to start a trial. At the end of the trial period, you must select a paid plan to continue using the Service. If you do not select a plan, your account will be suspended, but your data will be retained for 90 days to allow you to reactivate.

5. Pricing and payment

The Service is offered under subscription plans with pricing published on our website. All prices are in US dollars and exclude applicable taxes. You agree to pay all fees associated with your selected plan.

Subscriptions are billed monthly in advance. Payment is processed through Stripe using the payment method you provide. If a payment fails, we will attempt to charge your payment method again and notify you of the issue. If payment is not received within 14 days, we may suspend your account.

We reserve the right to change our pricing at any time. If we increase the price of your current plan, we will notify you at least 30 days in advance. The new price will take effect at the start of your next billing cycle. If you do not agree to the new pricing, you may cancel your subscription before the new price takes effect.

6. Cancellation and refunds

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until the end of the period you have already paid for.

If you cancel within the first 30 days of your initial paid subscription, you may request a full refund by contacting our support team. After 30 days, refunds are offered on a prorated, case-by-case basis at our discretion. Free trial periods are not eligible for refunds.

7. Your data

You retain all ownership rights to the data you enter into the Service, including member information, attendance records, giving data, and communications. We do not claim any ownership over your data.

You grant us a limited, non-exclusive license to process, store, and transmit your data solely for the purpose of providing the Service to you. This license terminates when you delete your data or close your account.

You are responsible for the accuracy, quality, and legality of your data and the means by which you acquired it. You represent that you have all necessary rights and consents to enter member data into the Service, and that your use of the Service complies with all applicable data protection laws.

8. Acceptable use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Send unsolicited commercial messages (spam) through the communications features
• Upload or transmit malicious code, viruses, or any other harmful technology
• Attempt to gain unauthorized access to the Service, other accounts, or our systems
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service for any purpose other than managing a church or religious organization
• Resell, sublicense, or provide the Service to third parties without our written consent

We reserve the right to suspend or terminate your account if we reasonably believe you are violating these terms.

9. AI features

The Service includes AI-powered features that generate content and insights based on your church's data. AI-generated outputs (such as draft announcements, digest emails, and member alerts) are provided as suggestions and should be reviewed by a human before being acted upon or distributed.

We do not guarantee the accuracy, completeness, or appropriateness of AI-generated content. You are responsible for reviewing and approving all AI-generated outputs before use. We are not liable for any decisions made based on AI-generated content.

10. Intellectual property

The Service, including its design, code, features, documentation, and branding, is owned by Rabah360 and protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

You may provide feedback, suggestions, or ideas about the Service. By doing so, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

11. Service availability and support

We strive to maintain 99.9% uptime for the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will provide reasonable advance notice of planned maintenance when possible.

Support is provided based on your plan level. Community support is available to all users. Priority support is available on Growth plans and above. Phone support and a dedicated account manager are available on Church plans.

12. Limitation of liability

To the maximum extent permitted by law, Rabah360 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or use, arising out of or related to your use of the Service, regardless of the theory of liability.

Our total aggregate liability for any claims arising out of or related to these Terms or the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

13. Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

14. Indemnification

You agree to indemnify, defend, and hold harmless Rabah360 and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

15. Termination

Either party may terminate these Terms at any time. You may terminate by canceling your subscription and closing your account. We may terminate or suspend your access to the Service immediately, without prior notice, if you breach these Terms or engage in conduct that we determine, in our sole discretion, is harmful to the Service or other users.

Upon termination, your right to use the Service ceases immediately. Your data will be retained for 90 days following termination, after which it will be permanently deleted. You may export your data at any time before deletion.

16. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising out of or related to these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in English in the State of Delaware.

You agree to resolve disputes on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.

17. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or by posting a notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

19. Contact us

If you have questions about these Terms of Service, please contact us at: